JejaRealty Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, credits, or other remedies may apply to paid services provided through JejaRealty.com.

JejaRealty may offer paid property listings, featured listings, advertising packages, subscriptions, promotional services, or other paid services.

The specific refund conditions applicable to a purchase will depend on the service or package selected at the time of purchase.

2. Before Making a Payment

Before completing a payment, users should review:

• The service or package being purchased.
• Price and applicable taxes or charges.
• Listing duration.
• Features included in the package.
• Renewal conditions, where applicable.
• Cancellation and refund conditions.

By completing a payment, the customer confirms that they have reviewed the applicable purchase information.

3. Listing Fees

Listing fees are charges associated with publishing or promoting a property on JejaRealty.

Depending on the package selected, a listing fee may cover:

• Standard property publication.
• Featured placement.
• Additional listing visibility.
• A specified advertising period.
• Other promotional services.

The applicable service will be displayed before payment.

4. Cancellation Before Publication

Where a paid listing has not yet been published, a customer may request cancellation by contacting JejaRealty.

Whether a refund is available will depend on:

• The package purchased.
• Whether the service has already been processed.
• Any applicable payment-processing costs.
• The specific terms displayed at purchase.

JejaRealty should insert its actual cancellation window here.

Example:

Customers may request cancellation before a listing enters the publication or review process. Approved refunds will normally be processed within 7 business days.

5. Rejected Listings

If JejaRealty rejects a paid listing because it violates the Listing Policy, Terms of Use, or applicable law, the treatment of the listing fee will depend on the circumstances.

Where appropriate, JejaRealty may:

• Request corrections.
• Allow the advertiser to submit a corrected listing.
• Provide a replacement listing credit.
• Provide a refund where the applicable package terms permit it.

A refund will not necessarily be available where rejection results from inaccurate, fraudulent, unlawful, or unauthorised information supplied by the advertiser.

6. Duplicate Payments

If a customer accidentally completes the same payment more than once for the same service, the customer should contact JejaRealty as soon as possible.

After confirming the duplicate transaction, JejaRealty may refund the duplicate amount, subject to verification and payment-provider processing.

7. Failed Transactions

A payment may appear unsuccessful while the payment provider or bank is still processing the transaction.

Customers should avoid repeatedly attempting payment until the status of the original transaction has been confirmed.

Where an amount has been deducted but the JejaRealty service has not been activated, contact:

Email: support@jejaealty.com

Please provide:

• Name
• Account email
• Transaction reference
• Date and approximate time
• Amount paid
• Payment method

Do not send passwords, PINs, card security codes, or other confidential banking credentials.

8. Featured Listings and Promotional Services

Where a customer purchases additional visibility or promotional placement, the service is considered delivered when the agreed promotional placement becomes active.

A refund may not be available solely because the listing does not receive a particular number of views, enquiries, calls, or leads.

JejaRealty does not guarantee that promotional placement will result in a sale, rental, or transaction.

9. Subscription Services

Where JejaRealty offers recurring subscriptions, customers may cancel future renewals through their account or by following the cancellation process provided by JejaRealty.

Cancellation normally prevents future charges but does not automatically reverse previous charges unless the applicable refund terms provide otherwise.

The final website should clearly state:

• Subscription price.
• Billing frequency.
• Renewal process.
• Cancellation procedure.
• Whether unused periods are refundable.
• What happens to active listings after cancellation.

10. Refund Processing

Approved refunds will normally be returned through the original payment method where technically possible.

Processing times may depend on the payment provider, bank, card issuer, or other financial institution.

Standard internal target: 7 business days.

11. Non-Refundable Services

Subject to applicable law, certain services may be non-refundable after delivery or activation.

These may include:

• Completed promotional services.
• Featured placement already provided.
• Advertising periods that have already begun.
• Services that have been fully consumed.
• Fees associated with policy violations, where permitted.

The applicable terms should be displayed before purchase.

12. How to Request a Refund

To request a refund, contact:

Email: info@jejarealty.com

Subject: Refund Request

Include:

• Full name.
• Account email.
• Transaction reference.
• Service purchased.
• Amount paid.
• Reason for the request.

JejaRealty may request additional information reasonably necessary to verify the transaction.

13. Fraudulent or Unauthorised Transactions

If you believe a payment was made without your authorisation, contact JejaRealty immediately and also contact your bank or payment provider where appropriate.

JejaRealty may investigate suspected fraudulent transactions and may restrict associated accounts where necessary.

14. Changes to This Policy

JejaRealty may update this policy from time to time.

Changes will be published on this page with a revised “Last Updated” date.

15. Contact

JejaRealty

Email: info@jejarealty.com
Phone: +233 554 847 350